Port Orange Brighthouse Cable Service Problems - Pausing, Freezing, Pixelating

About two weeks ago I noticed a dramatic change in the quality of my television picture. My television screen in my Port Orange home began to freeze, pause, and pixelate often. This seemed like a reception problem and I did not feel that it was any of the cable wiring in my home.

So, I placed a call to the Port Orange Brighthouse Cable Office and set an appointment to get the problem fixed. I was greeted the next day by a very nice man from Brighthouse that spent about 30 minutes in my home trying to disect the problem. During his visit he made a few minor changes and just left. HE DID NOT FIX THE PROBLEM, but told me that everything was okay and would work fine.

Day Two - I called Brighthouse Cable in Port Orange to arrange for another repair man to visit my house to fix the Port Orange Brighthouse cable problem. This repair guy determined that the problem was outside and that he was going to have maintenance come back and fix it. For some reason, when he left, he did not hook up the wiring correct on the exterior of the home. HE LEFT THE PROPERTY AND THE CABLE AND INTERNET WERE COMPLETELY INOPERABLE.  I then placed another call to Brighthouse Cable and was told that a cable repair guy could not return to the property for 3 hours. 5 hours later ,around 8pm, two serviceman showed up at my home. They fixed the problems left by the earlier repair man, but did not fix the pixeling, pausing, or freezing on the screen.

So, now I've had 4 Brighthouse cable employees in my home and the cable still does not work correctly. I did not get upset and was told by the two gentleman in the evening that the maintenace crew would return the following day to fix the problem. IT TOOK A WEEK FOR THE MAINTENACE CREW TO FINALLY VISIT MY PROPERTY.

Day  8 - I placed another call to ask when my Brighthouse cable problem would be fixed. I was told that the maintance crew had visited the area and fixed the problem. This was not true because I still had major cable issues. After repeated calls to the office, the lead technician came to my home and fixed the problem. It was indeed a reception problem and the freezing, pausing, and pixelating on my television finally stopped.

I can say that all the Port Orange Brighthouse Cable employees and service technicians were very nice. I do hope that these Port Orange cable problems can be fixed more efficiently in the future. I wish I had time to blog about the whole experience.

Please tell me about your Brighthouse Cable experiences in Port Orange. Are you having cable reception problems in your Port Orange home?